|
|
Returns and Exchanges:
Grips:
We want you to be satisfied with your order. However, should anything not be to your satisfaction, you can return or exchange the item within 14 days of receipt of the order. For a refund, you will receive your money back, minus the shipping charges. If you would like to exchange the item for any reason you will need to pay the cost of shipping. If there needs to be a return due to a mistake on our part, we will pay all shipping charges. All items must be returned in the same condition as they were received.
*If returning or exchanging custom cut grips, a $20 restocking fee will be applied. How do you know if you have custom grips? When you select one of the choices under the "options" drop down box on the website, it is a custom cut. It can also be a custom set if you have to call in your order. This can include but not limited to: Bobtails, thumb notches, and beveled bottoms.
All Other Products:
Again, we want you to be satisfied with your order. The different manufacturers that we carry each have different rules as to how they like to handle defects. Should you receive a packaged item that is damaged from the manufacturer, please let us know and we will let you know where to send it for an exchange.
Shipping:
VZ Grips ships orders Monday through Friday using the United States Postal Service. Standard shipping includes priority and first class mail for all domestic orders. Express mail for all international orders. This allows the orders to be tracked and the delivery confirmed. Orders are processed and shipped in the order they are received. Most orders are shipped in one to two business days but due to high demand, some items may take up to seven business days to ship. VZ Grips is a small, but growing business that machines and finishes all grips on site (Tallahassee, Florida). We will get your order out to you as soon as we can.
US Postal First Class:
This method is only good up to 13 ounces packed weight. Shipping transit times can vary greatly from 3 to 14 days. There is no delivery confirmation or tracking number or insurance. Please understand that we are NOT responsible for any loss or damage should you select this method of shipping. We are happy to offer the cheap service, but please understand its limitations. US Postal Priority Mail:
Shipping transit time is normally 2-3 business days, but that is not guaranteed by the post office. This method has a delivery confirmation number. This is not the same as a tracking number from FedEx. They do NOT scan the package at every step of the way. In fact, many times they only scan it when it gets put on your local carrier's truck for final delivery. This means that when you "track" it you might not see any scans other than something like: The U.S. Postal Service was electronically notified by the shipper on August 27, 2007 to expect your package for mailing. Payment Methods:
Credit cards
We accept all major credit cards for payment. Visa, MasterCard, American Express, Discover. Our site uses a secure server and all data is transmitted encrypted. Using your credit card is safe and secure at VZ Grips. Your order is charged at the time it is placed. If you call in to place a custom grip order, your credit card will not be charged till the grip is finished and ready to ship. Pay Pal:
We accept Pay Pal. Please note that Pay Pal payment is expected at time of checkout. We will not hold items for Pay Pal payment at a later date. Privacy:
VZ Grips will NEVER sell or give out any of your personal information to any other company or service. The information you send to VZ Grips is kept on an encrypted secure server.
Pricing:
VZ Grips is not responsible for pricing errors on our website. We will always contact a customer prior to shipping to inform them if there has been an error in pricing. Bottom line is this: with thousands of SKU's to manage, there are times where something strange will pop up for 2 cents or even a negative price. We are not a large enough company to just "eat" those mistakes (heck even the big guys won't in all cases). We will let you know the real price before shipping.
|